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Student Loan Scheme Act 2011

Interest, relief, penalties and offences, rights of objection, and rights to challenge - Borrower's right to object to loan manager about details of loan advances

169: Power to require objection to be determined by chief executive

You could also call this:

“You can ask the boss to decide if you disagree with the student loan manager's decision”

If you make an objection about your student loan and the loan manager doesn’t fully agree with you, you can ask the chief executive to make a final decision. You need to tell the chief executive in writing that you want them to look at your objection. You have 21 days to do this after the loan manager tells you their decision. But don’t worry if you need more time - the chief executive can give you extra time if you need it.

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Topics:
Education and learning > Higher education Money and consumer rights > Banking and loans
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168: Loan manager must consider objections, or

"The loan manager checks your objection and tells you and the Commissioner what they decide"

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170: Chief executive must consider objections required to be determined by chief executive, or

"Boss must review and decide on complaints about student loans"

Part 4 Interest, relief, penalties and offences, rights of objection, and rights to challenge
Borrower's right to object to loan manager about details of loan advances

169Power to require objection to be determined by chief executive

  1. If an objection under section 167 is not wholly allowed by the loan manager, the objector may, by notifying the chief executive in writing, require that the objection be determined by the chief executive.

  2. A notification under subsection (1) must be given within 21 days after the date on which the loan manager notifies the objector of the decision under section 168(2)(a).

  3. However, the chief executive may extend the time allowed under subsection (2).

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Notes
  • Section 169(1): amended, on , by section 22 of the Taxation (Residential Land Withholding Tax, GST on Online Services, and Student Loans) Act 2016 (2016 No 21).
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